A new way to holiday with

Verdant Leisure

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Please note: Following government regulations we can only allow one household or support bubble to share accommodation at all of our parks.

Latest Updates

Scotland

Following on from the Scottish First Ministers announcement on the 17th November, 11 areas will be placed into Tier 4 from 20th November – 11th December, Verdant Leisure do not have any parks in these areas.

Thurston Manor will be moving from Tier 3 to Tier 2 on Tuesday 24th November. All other parks are staying in the Tier they are currently in, please see below for a breakdown of the Tiered areas.

In addition, travel restrictions will be put into law on 20 November to further enforce the current guidance that restricts people who live in a Level 3 or Level 4 local authority area from travelling outside their local authority except for an essential purpose - such as work or caring responsibilities. The regulations also prevent non-essential travel into a Level 3 or 4 local authority area, except for the same reasons.

This means that holiday home owners, holiday guests and prospective sales customers:

  • cannot travel to our parks in Tier 3 unless they live in the same local authority area.
  • cannot travel to our parks in Tier 2 if they are travelling from a Tier 3 or 4 area.
  • customers travelling from a Tier 2 area can travel to our parks in Tier 2 in line with the guidance.

We are in the process of contacting all affected holiday guests to cancel their holiday.

Your holiday is covered by our 'Count on Us' Booking Guarantee. Our dedicated team are currently contacting all affected guests on an arrival date basis to discuss the options available. We are experiencing a high volume of calls so we kindly request that you do not call us and assure you that we’ll be in touch soon. If you have spoken to a member of our team throughout the last 24 hours you don't need to do anything:

Local Authorities in Tier 2

  • Aberdeen
  • Aberdeenshire
  • Argyll & Bute
  • Borders
  • Dumfries and Galloway
  • East Lothian (from Tuesday 24th November)

The Verdant Leisure Parks in Tier 2 are: Coldingham Bay, Scoutscroft, Queensberry Bay & Pease Bay. Thurston Manor will move to Tier 2 from Tier 3 on Tuesday 24th November. 

For full details on the guidance and the restrictions in Tier 2, please visit the Scottish Government website – https://www.gov.scot/publications/coronavirus-covid-19-protection-levels/pages/protection-level-2/

Local authorities in Tier 3

  • North Ayrshire
  • Clackmannanshire
  • Falkirk
  • Inverclyde
  • Edinburgh
  • Dundee
  • Angus
  • Fife
  • Perth & Kinross
  • Midlothian

The Verdant Leisure Parks in Tier 3 are: Erigmore & Viewfield Manor

For full details on the guidance and the restrictions in Tier 3, please visit the Scottish Government website - https://www.gov.scot/publications/coronavirus-covid-19-protection-levels/pages/protection-level-3/

Local authorities in Tier 4

  • Glasgow City
  • Renfrewhire
  • East Renfrewshire
  • West Dunbartonshire
  • East Dunbartonshire
  • North Lanarkshire
  • South Lanarkshire
  • South Ayrshire
  • East Ayrshire
  • West Lothian
  • Stirling

Verdant Leisure has no parks in Tier 4.

For guests travelling from England to a Scottish park, Scottish Government has announced that people should not travel from England to Scotland unless absolutely necessary. We will contact all affected guests on an arrival date basis within the coming days. We are currently experiencing a high volume of calls so we kindly request that you do not call us and assure you that we’ll be in touch soon.

Bars, Restaurants & Facilities 

Our Bars & Restaurants at Coldingham Bay and Pease Bay are open for dine in, takeaway and delivery.

Our Bars & Restaurants at Erigmore, Thurston Manor, Scoutscroft and Viewfield Manor are currently closed until further notice.

Facilities at Viewfield Manor & Thurston Manor are currently closed.

Please click here to find out more about our complex opening times.

England

26th November - For accommodation, touring or camping pod guests due to arrive at our English parks, Riverside and Heather View between 4th -16th December you holiday cannot go ahead as planned. We will contact all affected guests on an arrival date basis. We are currently experiencing a high volume of calls so we kindly request that you do not call.

5th November - As announced by the Prime Minister on the 31st October, England will enter a four week lockdown from Thursday 5th November. If you are a holiday home owner at Heather View or Kingfisher Leisure Parks or if you are a holiday home owner or seasonal touring guest at Riverside you should have received email communication from us, if you haven't received any emails please email us directly at online@verdantleisure.co.uk.

Our new normal

As we all adapt to our ‘new normal’ the safety and wellbeing of our customers, and our team will remain at the heart of everything we do.

We have developed new processes and ways of working to ensure that you have a safe experience on-park, without compromising the standards and service you expect from Verdant Leisure.

COVID-19 Pillars

Enjoy every moment 

After the lock-down period, we understand that you will be keen to escape with family and friends. Our parks provide the perfect place for you to make the most of the great outdoors and enjoy every moment with the ones you love.

We also know that safety and hygiene standards will be at the forefront of your mind when planning your visit to a Verdant park.

Our new policies are focused on the safety and wellbeing of our team, and customers and we have introduced new hygiene policies and implemented social distancing measures on park. We’ll regularly update this page throughout the coming weeks, so you know exactly what to expect when you arrive on park.

Grandparents in countryside with grandchildren

Distance and hygiene

As a leading operator, we have always operated with strict hygiene measures in place. We have adopted new ways of working to ensure that you and our team can maintain at least 2 metres distance and we maintain high levels of cleanliness throughout our parks.

Our improved policies include;

  • Floor markings and protective screens in all public areas.
  • A limited number of people in public areas at all times.
  • Regular cleaning of all public areas with approved cleaning products. Emphasis on all high-touch areas including, but not limited to, surfaces, handles, doors, toilets.
  • Contactless payments
Social distancing on holiday with Verdant Leisure

Reception areas

  • Our Reception Teams are on hand to help however, we ask that visits to Reception are as limited as possible and that communication is done via email or telephone wherever possible.
  • If it is essential that you visit the Reception area, we ask that you clean your hands before entering, hand sanitiser stations are provided near the entrance.
  • A limited number of people will be allowed in Reception, signs near the entrance will provide more details.
  • The minimum 2 metre distance rule must always be adhered to. You will find markers on the ground to assist with this.
  • All payments must be made by card, contactless if possible.
Social distancing in Reception

Shops

  • Our shops are now open.
  • A limited number of people will be allowed in the shop, signs near the entrance will provide more details.
  • In line with Government guidance face coverings must be worn in the shops at all times.
  • We ask that you clean your hands before entering, hand sanitiser stations are provided near the entrance.
  • The minimum 2 metre distance rule must always be adhered to. You will find markers on the ground to assist with this.
  • All payments must be made by card, contactless if possible.

Bar, restaurant and leisure facilities

Our Bars & Restaurants at Coldingham Bay and Pease Bay are open for dine in, takeaway and delivery.

Our Bars & Restaurants at Erigmore, Thurston Manor, Scoutscroft and Viewfield Manor are currently closed until further notice.

Please click here to find out more about our complex opening times.

Please note:

  • Masks are mandatory in all complex areas unless you are seated.
  • Table service will be provided within all Bars and Restaurants.
  • You must complete a Track and Trace/Trace and Protect form when using our facilities. You can complete a slip and hand this in to the team or a QR Code will be available to allow you to do this electronically.
  • We have also begun a Verdant Eats delivery service across all parks.
  • Please note that no entertainment will be available initially. The pools at both Viewfield Manor and Thurston Manor are closed until further notice.

If you have any questions, our team are on hand to help. Holiday guests can email holidays@verdantleisure.co.uk holiday home owners can email owners@verdantleisure.co.uk

FIND OUT MORE ABOUT OUR DINING OPTIONS

Contact free payments in shops

2020 holiday bookings

Following government regulations we can only allow one household or support bubble to share accommodation at all of our parks.

We can't wait to welcome you on holiday and it's important to us that you know you can count on us!

With our booking guarantee you can book safe in the knowledge that for all 2020 holidays, we've removed our standard admin fee so you can change your dates or receive a holiday credit for future use if your circumstances change. We'll also provide a full refund option if your holiday is affected by COVID-19.

With our 'Count on Us' guarantee you can book your perfect break, sit back and relax knowing we will be here for you every step of the way.

Terms and conditions apply, see below for details.

Count on us (2)

Holiday home ownership visits

A holiday home that's just a short drive from home is the perfect place to make memories with loved ones. When you own a caravan or lodge at a Verdant Leisure Park, you can enjoy the flexibility of endless holidays without the added stress of planning overseas travel.

We are able to offer sales visits by appointment only, If you would like to arrange a visit please email us at sales@verdantleisure.co.uk or use the appointment link below and a member of team will contact you. Our new ways of working will ensure that your visit is informative and enjoyable while being safe, with social distancing measures in place.

Due to the current lockdown restrictions in England, we are currently unable to accept sales appointments at Riverside, Heather View, Kingfisher Leisure Park.

Appointments at Scottish parks must follow the Tiered regulations alongside the travel regulations as below:

  • cannot travel to our parks in Tier 3 unless they live in the same local authority area.
  • cannot travel to our parks in Tier 2 if they are travelling from a Tier 3 or 4 area.
  • customers travelling from a Tier 2 area can travel to our parks in Tier 2 in line with the guidance.

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Safe park visits to discover holiday home ownership

FAQ's

General

Can I speak to a member of your team?
  • For accommodation, touring or camping pod guests due to arrive at our English parks, Riverside Leisure Park and Heather View Leisure Park, your holiday cannot go ahead as planned. We will contact all affected guests on an arrival date basis withing the coming days. We are currently experiencing a high volume of calls so we kindly request that you do not call us and assure you that we’ll be in touch soon.
  • For guests travelling from England to a Scottish park, Scottish Government has announced that people should not travel from England to Scotland unless absolutely necessary. We will contact all affected guests on an arrival date basis within the coming days. We are currently experiencing a high volume of calls so we kindly request that you do not call us and assure you that we’ll be in touch soon.
  • Our team are available 7 days a week Monday & Friday 9am-6pm and Tuesday, Wednesday, Thursday, Saturday & Sunday from 9am-5pm. You can call us directly on 0330 053 5524, alternatively you can email us at holidays@verdantleisure.co.uk.
When do the parks re-open?
  • As announced by the Prime Minister on the 31st October, England will enter a four week lockdown from Thursday 5th November. If you are a holiday home owner at Heather View or Kingfisher Leisure Parks, or if you are a holiday home owner or seasonal touring guest at Riverside we’ll email you with an update within the coming days. For accommodation, touring or camping pod guests due to arrive at our English parks, Riverside Leisure Park and Heather View Leisure Park, your holiday cannot go ahead as planned. We will contact all affected guests on an arrival date basis withing the coming days. We are currently experiencing a high volume of calls so we kindly request that you do not call us and assure you that we’ll be in touch soon.
  • Our parks in Scotland are open. Travel restrictions will be put into law on 20 November to further enforce the current guidance that restricts people who live in a Level 3 or Level 4 local authority area from travelling outside their local authority except for an essential purpose - such as work or caring responsibilities. The regulations also prevent non-essential travel into a Level 3 or 4 local authority area, except for the same reasons. You can find out more in regards to the areas in Tier 3 and 4 above or at www.gov.scot.

Holidays

Will your on-park facilities be open soon?
  • Our bars and restaurants at our English parks are currently closed in line with Government regulations. Our Scottish parks Bars & Restaurants are open for dine-in, takeaway and delivery excluding Viewfield Manor, Erimgore, Thurston Manor & Scoutscroft Leisure Parks. Please note that no entertainment will be available initially. Leisure facilities at our English parks are currently closed, alongside facilities at Viewfield Manor & Thurston Manor. The pool at Erigmore Leisure Park remains open.
Have you increased your hygiene standards?
  • Throughout the last few weeks, we have been developing new processes and ways of working to ensure that you have a safe experience on-park, without compromising the standards and service you expect from Verdant Leisure. Our new policies are focused on the safety and wellbeing of our team, and customers and we have introduced new hygiene policies. Our hygiene policies will include focussed cleaning of all high touch points, both in holiday accommodation and around the park.
What will be in the check in/check out procedure
  • We will be making some changes to ensure that the check in/check out procedure is contactless. You will receive further information in regards to this prior to your arrival.

Owners

When will the parks re-open?
  • As announced by the Prime Minister on the 31st October, England will enter a four week lockdown from Thursday 5th November. If you are a holiday home owner at Heather View or at Kingfisher or if you are a holiday home owner or seasonal touring guest at Riverside we’ll email you with an update within the coming days.
  • Our Scottish parks are open. Travel restrictions will be put into law on 20 November to further enforce the current guidance that restricts people who live in a Level 3 or Level 4 local authority area from travelling outside their local authority except for an essential purpose - such as work or caring responsibilities. The regulations also prevent non-essential travel into a Level 3 or 4 local authority area, except for the same reasons. You can find out more in regards to the areas in Tier 3 and 4 above or at www.gov.scot.
Will I receive a refund on site fees paid due to the closure?
  • If you have not received communication from us please email owners@verdantleisure.co.uk with your park and pitch number.
Is there someone that can help me with an enquiry?
  • Of course! You can call us directly on 0330 053 5524 alternatively you can email us at owners@verdantleisure.co.uk

Count on us - COVID Booking Guarantee Terms and Conditions.

Until further notice, the ‘Count on Us’ Terms and Conditions apply to all bookings made to arrive before 31st December 2021. All other Verdant Leisure Booking Terms and Conditions remain unchanged.

Changes or cancellation by you

Until 3 days prior to your arrival date, you can transfer your holiday to an alternative date to arrive before 31st December 2021 (subject to availability) and will not have to pay the Administration Fee. Tariffs will vary due to seasonality. If the new booking is more expensive, you will have to pay the difference by the balance due date. If the new booking is cheaper, we will credit your holiday account with the difference. If you haven’t yet identified an alternative date then you will receive a holiday credit to your holiday account which can be used towards a holiday to arrive before 31st December 2021.

COVID-19 Cancellation

If your holiday is impacted by COVID-19 then, in the following instances, and as an alternative to the options above, we will offer a full cash refund of any monies paid. Refunds will be offered if your holiday is cancelled because;

  • The park is closed due to a government restriction
  • You cannot travel due to a government restriction
  • You cannot travel due to COVID-19 related sickness or isolation

Refunds will be processed within 28 days.

For more information on COVID-19 please visit the following organisation websites:

 

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