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Holiday FAQs

Verdant Leisure operates holiday parks across Scotland and northern England and North Devon.

We are passionate about our award-winning parks and our customers having a wonderful experience, every time they visit.

We hope that any questions you may have regarding your holiday booking and park can be answered below. However, please contact us if you have any further questions.

Your questions answered

  • We have set durations for our holidays. These are 4 nights from Monday, 3 nights from Friday, 2 nights from Friday, or 7 nights from a Monday, Friday or a Saturday.

    A 10 night holiday can be booked from a Friday and a 14 night holiday from a Monday, Friday or Saturday.

    There are times where we may be able to accommodate bookings for alternative days or durations, please contact a member of our holidays team who will be able to check availability for you.

  • A select number of our parks have the luxury of an extended holiday season which means you can join us for Christmas and New Year. Opening and closing dates for our season are detailed below:

    Ballintuim Open all year round (Owners only)
    Coldingham Bay 1st February - 3rd January
    Cleavewood (Owners) Open all year round
    Cleavewood (Holiday Guests) 15th February - 31st October
    Erigmore Open all year round
    Golden Coast 1st March - 31st October
    Heather View  Open all year round
    Kingfisher                   Open all year round (Owners only)
    Pease Bay 1st March – 31st January
    Queensberry Bay January - November
    Riverside Open all year round
    Scoutscroft 1st March - 31st January
    Thurston Manor 15th February - 3rd January
    Viewfield Manor 1st March - 31st January


  • We have various different sizes of holiday homes for hire. All of our parks have accommodation sleeping up to a maximum of 6 people.

    Two bedroom accommodation sleeps 4 people, usually one double bedroom and one twin bedroom.

    Three bedroom accommodation sleeps 6 people, usually have one double bedroom and two twin bedrooms. We also have apartments and cottages at Erigmore which can cater for parties of up to 9 people.

  • Our holiday parks and facilities are intended for family holidays. Bookings by persons of 18 years of age or younger are not accepted.

    We reserve the right to refuse or terminate a booking where we feel that the comfort of our guests may be put at risk.

    We may apply discretion in certain circumstances, please contact our holidays team discuss your needs.

  • We have a number of adapted Holiday Homes available for guests with varying disabilities across our parks.

    Please contact our holidays team today for advise on the specific accommodation available, the layout of the park, parking etc.

    Registered Assistance Dogs are allowed in all grades of accessible holiday homes at no extra charge. Please make your Holiday Advisor aware that you have an assistance dog at the time of making your booking.

  • Yes, we welcome pets in selected accommodation for an additional charge. You must make us aware at the time of booking if you intend to bring your pet with you and dogs must be kept on a lead at all times.

    Dogs covered by the Dangerous Dogs Act are not permitted. Please contact our holidays team for more information.

  • Our holiday prices include fully equipped accommodation, gas, electricity, water, bed linen (including duvets and pillows) and access to the facilities for every named person on your booking. Towels are included at all parks other than Golden Coast and Cleavewood, where they are only included in Ocean Breeze Villas and Ocean Wave Exclusive Caravans.

    Prices quoted on our website are per accommodation. If there is space in your accommodation you can add extra people to your booking for no extra charge up until 24 hours before arrival.

    Most of our entertainment and children’s activities are included in your holiday price; however, some are subject to a moderate extra charge. You can find out more details on the entertainment page of your chosen park.

    Please note: If you have booked a promotional offer, some of these elements may not be included without an extra charge. Please check your holiday confirmation for details.

  • Below we have included a recommended list of items for you to bring with you. Don’t worry if you forget to bring something with you, most items are available from our on-site shop.*

    • Toiletries
    • Washing up liquid and sponge
    • Tea towels
    • Toilet rolls
    • Extra pillows if required
    • Cot linen & mattress (if cot is hired)
    • Your booking confirmation

    *Only at selected parks - contact our holidays team for further information.

  • Yes of course, this might include being allocated accommodation in a certain area of the park or being located close to another party.

    The park team will do their utmost to fulfil your request, however, it cannot be guaranteed.

    We are unable to tell you if your request has been met until you arrive at the park. You can add a request any time prior to arrival by contacting your chosen park directly. You can find all park contact details by clicking here.

  • Your holiday accommodation will be ready from 4pm on the day of arrival for Sage Caravans and from 3pm for Ivy and Olive Caravans and all Lodges. You are of course, welcome to arrive before this time and start making use of the on-site facilities, simply report to reception when you arrive at the park.

    If you plan to arrive after 5pm, please contact the park team directly who will advise you of the out of hours check-in procedure. Click here for all park contact details.

    We ask that all guests vacate their holiday home by 10am on the day of departure. You are of course, welcome to stay on the park until 5pm that day and make use of the on-site facilities.

  • Yes of course, we understand that your circumstances may change. If you would like to change your contact details, holiday dates, chosen park, accommodation grade, duration, or add additional members to your booking, simply contact our holidays team today.

    Amendments can only be made by the lead name on the booking and may be subject to an administration fee.

  • If you are unable to go on your holiday, simply contact our holidays team.

    They will always try to find an alternative for you, however, if our cancellation cover has not been taken out and you need to cancel your booking completely, no refund will be offered.

    More information regarding holiday cancellation can be found in our Holidays Terms & Conditions.

  • When you arrive at the on park there will be signs directing you to Reception. You will need to take your holiday confirmation with you and you will be provided with your keys and a welcome information pack at check-in.

  • Most of our caravan accommodation will not fit a travel cot in the bedrooms and we ask that travel cots are located in the lounge area for maximum comfort of the whole party.

    In some lodge accommodation cots will comfortably fit in the main bedroom, but not all. Please contact our holidays team for more information.

  • We now offer Wi-Fi at all of our parks. Details can be found at reception and in your welcome information pack.

    *Please note, we can't guarantee Wi-Fi in all accommodation, please call our Holidays Team if you require Wi-Fi. 

  • As a result of Government legislation, it is now illegal to smoke inside any enclosed public buildings in England, Scotland and Wales.

    Outside smoking areas are clearly designated. Our accommodation is all non-smoking and we ask all holidaymakers to refrain from smoking inside the accommodation.

    This policy includes the prohibition of e-cigarettes in all public buildings and accommodation.

  • Recycling points are available around the Parks so there will never be one far from you. These are clearly marked on your park map.

    Activities on our holiday parks are continuously reviewed and improvements are made that lower our impact on nature, our surroundings and local culture.

  • We allow the use of barbecues outside your holiday accommodation as long as they are away from the gas supply and are supervised by an adult at all times.

    We ask that when using disposable barbecues that they are not placed directly on the grass or decking area.

  • We welcome all feedback from our guests about their holiday experiences. You can provide feedback by contacting our holidays team.

    If you have concerns about your holiday whilst on park, please notify Reception immediately so that they can rectify any issues for you.

  • Unfortunately fireworks are not permitted anywhere at any of our parks.

Any questions for us

Want to know more about holiday home ownership or in need of some advice about a holiday? Don't hesitate to contact us today.

Get in touch

Our friendly team are waiting to hear from you. Check out our office hours

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Award-Winning UK Holiday Parks