Admin & Reception Team Member

Location: Riverside Leisure Park, Wooler, Northumberland, NE71 6NJ

Salary: From £9.18 per hour

Contract Type: Seasonal

Hours: Part time. Reception is open between 9am and 7pm, seven days a week.

Location: Riverside Leisure Park,

Wooler, Northumberland, NE71 6NJ

Salary: From £9.18 per hour

Contract Type: Seasonal

Hours: Part time. Reception is open

between 9am and 7pm,

seven days a week

Typical Duties & Responsibilities

Our passionate, customer-focused and friendly reception team are instrumental in ensuring that all our customers and visitors are welcomed to the Park, have all the information needed to enjoy their stay and leave following a positive engagement with the Verdant experience. The role is key to ensuring our customers receive the high standard of customer service they expect from a Verdant Leisure park.

Some examples of the day-to day duties are:

  • Welcoming our owners and guests, handling their queries in a professional and timely manner
  • Cash handling: processing payments, assisting with the cashing up of the reception till
  • Ensuring that Welcome Packs are ready for arriving customers
  • Maintaining knowledge of the parks and the facilities that the area offers in order to provide customers with a first-class service.
  • Participating in and being actively involved in promoting park facilities, products and activities
  • Any relevant administrative duties as required
  • Answering the phone: handling queries, taking messages, ensuring that the correct information is provided at all times

Skills & Experience Required

We are looking for someone with previous experience in a customer-facing role and excellent customer service skills. You will need to have good IT skills with the ability to pick up new IT systems quickly and efficiently. Good administration and communication skills are essential. Experience in a reception environment, or within the tourism/leisure industry would be advantageous but not necessary.

Above all, you will need to have the right attitude. Our customers are at the heart of everything we do and so we expect you to do everything in your power to make their Verdant experience the absolute best it could possibly be. We don’t believe in ‘that’s not my job’ so you will need to be adaptable and flexible to help the wider park team meet and exceed our customers’ expectations.

The ideal candidate will have:

  • Experience in a customer facing environment
  • Demonstrable skills in providing excellent customer service
  • A friendly, helpful and professional attitude
  • The ability to work in a busy environment
  • Excellent communication skills
  • Experience with using basic computer software such as Microsoft Word, Excel, Outlook, or the ability to pick up these skills quickly

Benefits

When you join Team Verdant you will be working in a fun and collaborative environment. You can also take advantage of some fantastic benefits including:

  • An online discount platform where you can save money on shopping, dining, travel, days out and much more;
  • Last minute park breaks from only £99;
  • Up to 30% off park breaks for you, your friends and your family;
  • Discounted use of facilities on park, including restaurants, leisure and activities;
  • An annual 'Verdant Experience' - book a break at one of our parks and experience a Verdant holiday as a customer. There is no charge for this break, we simply ask that you make the most of it and give us your honest feedback afterwards!;*
  • Access to a 24/7 confidential counselling and advice line;
  • Many opportunities for recognition and reward - monthly 'Stars' awards, annual awards for individuals and park teams, 'Cheers for Peers' cards, and any excuse for cakes, biscuits and celebrations!;
  • Our company wide team initiatives to help each other, our communities and the planet - Green Champions, Charity Champions, Mental Health Champions;
  • A commitment to providing training & development opportunities, recognising potential and supporting you in your career.

*Terms and Conditions Apply