What You’ll be Doing!

As a key part of our central sales team, you’ll be the friendly voice on the end of the phone or the speedy reply to an inbox query. You’ll help new and returning customers plan their next escape while smashing sales targets and delivering outstanding customer service.

Typical duties and responsibilities include:

• Responding to inbound calls and emails from customers with warmth, speed and accuracy
• Managing bookings for all Verdant parks, converting enquiries into confirmed holidays
• Maximising every booking by cross selling alternative parks, upselling accommodation upgrades, extra nights, and special extras.
• Providing tailored advice to help customers choose the perfect park, accommodation and experience
• Making outbound calls to previous guests to promote new offers and encourage repeat visits
• Accurately maintaining records and booking details in our system
• Supporting admin tasks and maintaining high standards across every interaction

About the person:

You're a people person with energy to spare, and you thrive in a fast-paced, customer-focused environment. Sales targets don’t scare you, in fact, they motivate you. You take pride in being helpful, organised and professional at all times. You know how to listen, build rapport quickly, and turn a conversation into a booking that leaves the customer smiling.

You’ll Bring:

• Experience in a customer-facing role, ideally with a sales or telesales focus
• A confident and engaging phone manner
• Strong written and verbal communication skills
• Excellent IT skills and the ability to learn new systems quickly
• Resilience, adaptability and a positive outlook – even on busy days
• A passion for holidays and creating great customer experience

Why you'll love Team Verdant:

At Verdant Leisure, we don’t just sell holidays – we help create magical memories for our customers. You’ll be joining a supportive and passionate team where great service is at the heart of everything we do. We’ll provide the training, tools, and encouragement you need to succeed and grow in your role – all within a friendly and positive working environment.

When you are part of Team Verdant you can also take advantage of some fantastic benefits including:

• Money savings with our online discount platform;
• Discounts on park breaks for you, your friends and your family;
• Discounts on park facilities, including restaurant and leisure; 
• Access to a 24/7 confidential counselling and advice line; 
• Opportunities for recognition and reward;

Verdant Leisure is an equal opportunities employer and a proud member of the Disability Confident scheme. Check out why our employees rate us as World Class – join us for an extraordinary adventure in 2025!