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Our friendly Holidays Team are on hand to help. If you'd like to speak to someone, click below to get in touch today.

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Our Journal is full of ideas for your UK holiday, including things to do, places to visit, and handy tips and tricks for saving a penny or two when going away. Grab a brew and click below to have a browse and find your holiday inspiration. 

Frequently asked questions

  • We have set durations for our holidays. These are 4 nights from Monday, 3 nights from Friday, 2 nights from Friday, or 7 nights from a Monday, Friday or a Saturday.

    A 10 night holiday can be booked from a Friday and a 14 night holiday from a Monday, Friday or Saturday.

    There are times where we may be able to accommodate bookings for alternative days or durations, please contact a member of our holidays team who will be able to check availability for you.

  • A select number of our parks have the luxury of an extended holiday season which means you can join us for Christmas and New Year. Opening and closing dates for our season are detailed below:

    Ballintuim Open all year round (Owners only)
    Coldingham Bay 1st February - 3rd January
    Cleavewood (Owners) Open all year round
    Cleavewood (Holiday Guests) 15th February - 31st October
    Erigmore Open all year round
    Golden Coast 1st March - 31st October
    Heather View  Open all year round
    Kingfisher                   Open all year round (Owners only)
    Pease Bay 1st March – 31st January
    Queensberry Bay January - November
    Riverside Open all year round
    Scoutscroft 1st March - 31st January
    Thurston Manor 15th February - 3rd January
    Viewfield Manor 1st March - 31st January

     

  • We have various different sizes of holiday homes for hire. All of our parks have accommodation sleeping up to a maximum of 6 people.

    Two bedroom accommodation sleeps 4 people, usually one double bedroom and one twin bedroom.

    Three bedroom accommodation sleeps 6 people, usually have one double bedroom and two twin bedrooms. We also have apartments and cottages at Erigmore which can cater for parties of up to 9 people.

  • Our holiday parks and facilities are intended for family holidays. Bookings by persons of 18 years of age or younger are not accepted.

    We reserve the right to refuse or terminate a booking where we feel that the comfort of our guests may be put at risk.

    We may apply discretion in certain circumstances, please contact our holidays team discuss your needs.

  • We have a number of adapted Holiday Homes available for guests with varying disabilities across our parks.

    Please contact our holidays team today for advise on the specific accommodation available, the layout of the park, parking etc.

    Registered Assistance Dogs are allowed in all grades of accessible holiday homes at no extra charge. Please make your Holiday Advisor aware that you have an assistance dog at the time of making your booking.

  • Yes, we welcome pets in selected accommodation for an additional charge. You must make us aware at the time of booking if you intend to bring your pet with you and dogs must be kept on a lead at all times.

    Dogs covered by the Dangerous Dogs Act are not permitted. Please contact our holidays team for more information.

  • Our holiday prices include fully equipped accommodation, gas, electricity, water, bed linen (including duvets and pillows) and access to the facilities for every named person on your booking. Towels are included at all parks other than Golden Coast and Cleavewood, where they are only included in Ocean Breeze Villas and Ocean Wave Exclusive Caravans.

    Prices quoted on our website are per accommodation. If there is space in your accommodation you can add extra people to your booking for no extra charge up until 24 hours before arrival.

    Most of our entertainment and children’s activities are included in your holiday price; however, some are subject to a moderate extra charge. You can find out more details on the entertainment page of your chosen park.

    Please note: If you have booked a promotional offer, some of these elements may not be included without an extra charge. Please check your holiday confirmation for details.

  • Below we have included a recommended list of items for you to bring with you. Don’t worry if you forget to bring something with you, most items are available from our on-site shop.*

    • Toiletries
    • Washing up liquid and sponge
    • Tea towels
    • Toilet rolls
    • Extra pillows if required
    • Cot linen & mattress (if cot is hired)
    • Your booking confirmation

    *Only at selected parks - contact our holidays team for further information.

Click below to see more frequently asked questions.

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