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Below you will find a list of common questions and answers relating to booking a Verdant Leisure Holiday or visiting our parks on holiday. If you have any additional questions,  simply complete our Contact Form or call our team on 03300 535 524 - they will be more than happy to help!

What days can I arrive on holiday?

We have set durations for our holidays. These are 4 nights from Monday, 3 nights from Friday or 7 nights from a Monday, Friday or a Saturday.

A 10 night holiday can be booked from a Friday and a 14 night holiday from a Monday, Friday or Saturday.

There are times where we may be able to accommodate bookings for alternative days or durations, please speak to a member of the team who will be able to check availability for you.

Are the parks open all year round?

Our parks have the luxury of extended holiday seasons which means you can join us for Christmas and New Year however, not all of our parks are open all year round. Opening and Closing dates for 2016 are detailed below.

Pease Bay                 1st March – 31st January 

Riverside                    Open all year round

Thurston Manor          15th February 2017 – 3rd January 2018

Viewfield Manor          1st March – 31st January 

Kingfisher                  Open all year round 

Heather View             Open all year round  

How many people can stay in a holiday home?

We have various different sizes of Holiday Homes. All of our Parks have accommodation sleeping up to a maximum of 6 people. Two bedroom accommodation sleeps 4 people, they usually have one double bedroom and one twin bedroom. Three bedroom accommodation sleeps 6 people, they usually have one double bedroom and two twin bedrooms.

How old do you have to be to book a holiday?

Our Holiday Parks and facilities are intended for family holidays. Bookings by persons of 21 years of age or younger and single sex groups are not accepted. We reserve the right to refuse or terminate a booking where we feel that the comfort of our guests may be put at risk. We may apply discretion in certain circumstances, please call our holiday sales advisors on 03300 535 524 to discuss your party.

Do you offer adapted holiday homes?

We have a number of adapted Holiday Homes available for guests with varying disabilities at Riverside, Pease Bay, Thurston Manor, Viewfield Manor and Heather View. Please contact a member of the team today on 03300 535 524 and they will be able to advise you on the specific accommodation available, the layout of the park, parking etc.

Registered Assistance dogs are allowed in all grades of accessible holiday homes at no extra charge. Please make your Holiday Advisor aware that you have an assistance dog at the time of making your booking.

Can I bring my pet on holiday?

Yes, we welcome pets in selected accommodation for an additional charge. You must make us aware at the time of booking if you intend to bring your pet with you. Dogs must be kept on a lead at all times. Dogs covered by the Dangerous Dogs Act are not permitted. Please contact us for further details.

What is included in the price of my holiday?

Our holiday prices include fully equipped accommodation, gas, electricity, water, bed linen (including duvets and pillows) and access to the facilities for every named person on your booking.

Prices quoted on our website are per accommodation. If there is space in your accommodation you can add extra people to your booking for no extra charge up until 24 hours before arrival.

Most of our entertainment and children’s activities are included in your holiday price; however some are subject to a moderate extra charge. You can find out more details on the Facilities page of your chosen park.

Please note: If you have booked a promotional offer, some of these elements may not be included without an extra charge. Please check your holiday confirmation for details.

What do I need to bring on my holiday?

Below we have included a recommended list of items for you to bring with you. Don’t worry if you forget to bring something with you, most items are available from our on-site shop.

  • Toiletries
  • Washing up liquid and tea towels
  • Toilet rolls
  • Extra pillows if required
  • Cot linen (if cot is hired)
  • Your booking confirmation

Can I add a special request to my booking?

Yes of course, this might include being allocated accommodation in a certain area of the park or being located close to another party. The park team will do their utmost to fulfil your request, however it cannot be guaranteed. We are unable to tell you if your request has been met until you arrive at the park. You can add a request any time prior to arrival by contacting your chosen park directly.

What are the arrival and departure times?

Your holiday accommodation will be ready from 4pm on the day of arrival. You are of course, welcome to arrive before this time and start making use of the on-site facilities, simply report to reception when you arrive at the park. If you plan to arrive after 5pm, please contact the Park team directly who will advise you of the out of hours check in procedure.

We ask that all guests vacate their holiday home by 10am on the day of departure. You are of course, welcome to stay on the park until 5pm that day and make use of the on-site facilities.

Can I amend my holiday?

Yes of course, we understand that your circumstances may change. If you would like to change your contact details, holiday dates, Park, grade, duration, or add additional members to your booking, simply call your chosen park directly. Amendments can only be made by the lead name on the booking and may be subject to an administration fee.

How do I cancel my booking?

If you are unable to go on your holiday, simply contact your chosen park directly. They will always try to find an alternative for you, however if cancellation policy has not been taken and you need to cancel your booking completely, no refund will be offered. 

What do I do when I arrive at the Park?

When you arrive at the Holiday Park there will be signs directing you to Reception. You will need to take your holiday confirmation with you and you will be provided with your keys and welcome information at check in.

Will my travel cot fit in the main bedroom of my accommodation?

Most of our caravan accommodation will not fit a travel cot in the bedrooms and we ask that travel cots are located in the lounge area for maximum comfort of the whole party. In some lodges cots will comfortably fit in the main bedroom, but not all. Please ask a member of the team when making your booking.

Can I access WiFi from my accommodation?

You cannot access WiFi from your accommodation however we have free WiFi available within the main complex building at each park. Please ask a member of the team for the access code.

What is the smoking policy on the parks and inside the accommodation?

As a result of Government legislation, it is now illegal to smoke inside any enclosed public buildings in England, Scotland and Wales. Outside smoking areas are clearly designated. Our accommodation is non-smoking and we ask all holidaymakers to refrain from smoking inside the accommodation.

Are there recycling points on the Park?

Activities on our holiday parks are continuously reviewed and improvements made that lower our impact on nature, our surroundings and local culture.

Recycling points are available around the Parks so there will never be one far from you. These will be clearly marked on your Park map.

Can I use a barbeque outside my accommodation?

We allow the use barbeques outside your Holiday Home as long as they are away from the gas supply and are supervised at all times. We ask that when using disposable barbecue’s that they are not placed directly on the grass or decking area.

How can I give feedback about my holiday?

We welcome all feedback from our guests about their holiday experiences. You can provide feedback by emailing online@verdantleisure.co.uk

If you have concerns about your holiday whilst on Park, please notify Reception immediately so that they can rectify any issues for you.

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03300 535 524